Champ’s Gadget Warranty and Refund Policy

Welcome to Champ’s Gadget, where your satisfaction is our top priority. To ensure a seamless shopping experience, please review the following warranty and refund guidelines:

Return Policy:

  1. Damaged or Non-Genuine Products: Notify us within 24 hours of receipt.
  2. Used Products: Notify us immediately upon receipt if the product condition deviates from its description.
  3. Physically Damaged or Faulty Products (Within Dhaka): Report within 24 hours of unpacking.
  4. Courier-Damaged Products: Provide video evidence for verification if the damage occurred during shipping.
  5. Significantly Different Products: Notify us within 24 hours if the received product differs notably from the website’s depiction.
  6. Change of Mind or Misplaced Orders: Returns are accepted within 24 hours if the product is unused, sealed, and in its original packaging.

Important Notes:

  • Quality Concerns: Returns due to dissatisfaction with product quality (if it meets manufacturer standards) are not accepted.
  • Software Issues: Software-related problems are not covered under our return policy.
  • Sealed Products: Products with intact seals are non-returnable.
  • Post-Dispatch Cancellations: Orders canceled after dispatch will incur delivery charges.
  • Minor Discrepancies: Small differences in product images, descriptions, or information are not grounds for return.
  • Return Packaging: Secure packaging for returns is the customer’s responsibility; we are not liable for return transit damages.

Refund Policy:

Refunds are issued in the following cases:

  • If a replacement is unavailable.
  • For canceled orders pre-shipping.
  • If an item is out of stock and a refund is requested.

Additional Refund Details:

  • Processing Time: Refunds are typically processed within 3-7 days post-receipt of the returned item.
  • Bkash/Rocket/Nagad/Bank Payments: Usually credited within 3-7 working days.
  • Shipping Costs: Customers cover the return shipping costs; delivery costs are non-refundable and deducted from refund amounts.

Warranty Information:

Brand Warranty:

  • Notify us within the warranty period. We’ll coordinate with the brand/seller within 10-15 working days.

Replacement Warranty:

  • Covers manufacturing defects and allows a one-time replacement within the warranty period.
  • Notify us during the warranty period for processing within 10-15 working days.

Champ’s Gadget Warranty:

  • Covers manufacturing defects only.
  • Notify us within 3 days of receipt for a one-time replacement within the warranty period.

Shipping Costs:

  • Customers are responsible for return shipping costs.
  • Delivery costs are non-refundable and deducted from refund amounts.

How to Submit a Request:

  1. Provide your ORDER ID, EMAIL, or PHONE NUMBER to process your request. Fill out the return section form.
  2. Contact us via email or phone.
  3. Video evidence of unboxing may be requested; it’s advisable to capture this during unboxing and submit it when filing complaints.
  4. Lack of essential information or inappropriate behavior may lead to request cancellation.

Age Restriction:

  • Orders from individuals under 10 years old are not accepted. Placing an order implies acknowledgment and acceptance of this policy.

Contact Information:

For any inquiries or assistance, reach out to us at:

Disclaimer:

We reserve the right to update, modify, or replace any part of these policies. Please check our website periodically for updates and changes.

Thank you for choosing Champ’s Gadget!